Attend an existing request

Attending an request regarding Instant Cash transaction that was initiated by Partner Branch or the Partner Head Office or received by Partner Branch or the Partner Head Office.


A list of allowed actions, only the code is sent in the request.

Allowed actions

CodeDescription
RMKAdded Remarks
CLSClose
RJCReject (Revert To Pending)
ATDAttend

Action status transitions

Request StatusActionNew Request Status
Not attended (PND)Adding Remarks (RMK)In Progress
Resolved (SLV)Reject (RJC)In Progress
Resolved (SLV)Close (CLS)Closed
In Progress (PND)Attend (ATD)Attended
Body Params
string
required
length ≥ 1

Service Request No.

string
required
length between 1 and 6000

Closing resolved complaint

string
required
length between 3 and 3
array of strings | null

Additional email notifications will be sent, in addition to the existing Partner emails, regarding matters related to the request.
If additional emails already exist for Partner, then it will be replaced with new ones.
If Partner wants to delete additional emails - [] (empty list).
If Partner does not want to change additional emails - null.
Additional emails should be separated by comma.

additionalEmails
Headers
string
required

This is the agent correspondent id provided to the agent by the IC Operations department. It is used to facilitate API management and auditing.

string

This header is used to uniquely identify the HTTP request and to facilitate troubleshooting.

string

Unique request identifier to support idempotency. You may generate (UUID v4) value using the programming language.

Responses

Language
Credentials
Choose an example:
application/json