Guides

Partner Support System (PSS)

Suggest Edits

Here, you will find integration guides designed to help you seamlessly incorporate our request management capabilities into your application. Our APIs are built to facilitate quick request detection, efficient response, and resolution.

Use Cases

  • Managing outages, bugs, and performance issues.
  • Coordinating responses to security requests.
  • Managing compliance-related requests and audits.
  • Addressing quality control issues.

PSS APIs

“Post Request” endpoint

  • Enable request logging and categorization. There are 6 request types:
    • CP - Request for Call and Pay
    • NP - Non-Payment Complaint
    • RA - Request for Amendment
    • RC - Request for Cancelation
    • SB - Security Block
    • OR – Other Request
  • Request assignment and prioritization
  • Allocation to cross-functional team – Instant Cash Customer Support

“Track Request” endpoint

  • Returns a request status and history of request resolution
  • Provides request reporting for the last 365 days

“Attend Request” endpoint

  • Facilitates seamless communication between Partner and Customer Support through “adding remarks”, “closing request”, “rejecting request resolution” if relevant.

Integration Guides

Step 1: Authentication. PSS API headers are the same as for other IC endpoints: Getting Your API keys (instantcashworldwide.com)

Step 2. Check API Reference -> “Partner Support System” section: https://docs.instantcashworldwide.com/reference

  • Read detailed descriptions of parameters and return values.
  • View examples of request and response payloads.

Updated 7 months ago